mykiss
Oct 8, 9:31 PM
Not a Salesforce win stolen from
$BAND but worth watching. As of today
$TWLO Flex went GA, now brings voice, SMS, WhatsApp and live call data into Salesforce. BAND remains the first certified carrier for native Agentforce Contact Center. My concern isn't losing the voice traffic today. It's TWLO capturing more of the higher-margin software and orchestration revenue. Part of band weakness?
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