Feb. 16 at 2:29 AM
$CRM this is what AI said about CRM Salesforce’s "moat"—the durable competitive advantage that AI cannot easily replace—is not its software features, but rather its role as the foundational "system of record" for enterprise customer data, combined with high switching costs and a complex, proprietary ecosystem.
While generative AI can draft emails or summarize notes, Salesforce holds the structured, messy, and regulated data that AI agents need to function effectively.
Give it time and this will be toast
