Aug. 27 at 3:45 PM
Benioff also said that Salesforce’s expanding partnership with Anthropic offers a tangible example of his thesis. The companies unveiled “Claudeforce” on Wednesday, a plugin allowing salespeople to use Anthropic’s Claude to tap customer data stored in Salesforce and perform tasks such as composing emails and updating records.
Rather than replacing Salesforce, Benioff argued AI models like Claude rely on the customer data, business context and workflows housed on Salesforce’s platform, positioning his company as a foundation for AI agents. “Salesforce is first and foremost in the data business,” the CEO said. “These AI models need this level of intelligence, security and controls for users.
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