Feb. 24 at 3:55 AM
$CRM I’ve worked in software for the last ten years (mostly for smaller tech start ups), I think the whole industry will be fundamentally changed by AI, BUT if find this narrative that AI is going to kill SAAS platforms really overdone and it’s exposing how little investors know about software development (not that I would expect anyone to know much unless you worked in that industry).
The truth is, even good software is so far from what its users want it to be/do. There is an unending list of requests coming in daily from users of the platform, someone has to synthesize this feedback and find a solution that positively impacts the most amount of users. Over years and years and years the platform because industry standard, and the industry desires there to be a standard, something well trodden with tons of resources and help articles.
