Jan. 15 at 8:47 PM
Verizon resolved a major outage that left millions of customers unable to call or text for several hours and is offering
$20 credits per account to compensate. Downdetector recorded over 2.3 million outage reports, with around 60% of users facing mobile phone issues, 35% reporting no signal, and 5% experiencing mobile internet problems. The outage was linked to a software update affecting certain Apple iPhone models (14+) and some Android devices. Verizon’s stock fell 0.8% in midday trading.
Krispy Kreme responded humorously to users seeing “SOS” on their devices, offering free doughnuts from 5 p.m. to 7 p.m. T-Mobile and AT&T reported normal network operations, though their customers might have had trouble reaching Verizon users. Customers can claim credits via the myVerizon app, while business clients are contacted directly. Verizon emphasized that the credits are a gesture of acknowledgment, not full compensation. The company will report its Q4 earnings on Jan. 30
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