Jun. 10 at 2:42 PM
$FIVN $29.91 bid. DAC
$26.95 (5.22.25). EXIT
$35.00.
BRIEF: today announced the availability of AI Agents and AI Trust & Governance to usher in a new era of Agentic CX. Empowered by the Five9 Agentic Experience Engine, at the core of the Genius AI Architecture, these new capabilities are designed to drive intelligent CX and AI at scale with reasoning, adapting, and action for secure, seamless, and context-aware experiences.
"We’re at a real turning point in how customer experience is evolving, especially as AI and agentic technologies come together," said Ian Jacobs, vice president and lead analyst for Opus Research. "To deliver the next generation of customer experiences, businesses need solutions that offer smart autonomy, adapt easily, and are powered by trusted AI. Five9’s focus on Agentic CX will help CX leaders scale AI-driven self-service, with stronger guardrails and very robust reporting."
