Jun. 16 at 11:00 PM
$JG New Aurora Insights episode: CEO Chris Lo on EngageLab's evolution from messaging platform to full enterprise operating layer.
The platform now spans 9 capabilities: AppPush, WebPush, Email, SMS, WhatsApp Business, OTP, Marketing Automation, LiveDesk AI customer service, and Behavioral CAPTCHA.
Key numbers discussed:
LiveDesk designed to handle up to 90% of inquiries autonomously, cutting service costs up to 70%
1M+ messages per second processed across 220+ countries
ARR US
$10M, +186% YoY across 1,641 customers (+142%)
NDR 103%: customers start with 1-2 capabilities and expand into the platform
Chris explains the design decision behind the expansion economics: every channel shares one unified customer data layer, which makes adding capabilities a configuration exercise rather than a new integration project. That is what drives retention above 100%.
$TWLO
https://youtu.be/LrVnXZ6gzsA