Jun. 10 at 7:23 PM
$DAVA Al takes on a greater role in decision-making, what remains uniquely human?
In insurance, that question is becoming harder to answer. From fraud detection and risk assessment to customer engagement and operations, Al is already reshaping the industry. The next shift is moving from Al that assists people to Al that increasingly acts on their behalf
At the 32nd Insurance Days event in Slovenia last week Richard Pugh highlighted that the organisations that succeed will be those that focus on augmentation before autonomy, build strong data foundations and keep humans where trust matters most. The future of insurance may be increasingly Al-driven, but trust remains the foundation,
