Jun. 20 at 2:36 PM
$SHOP Great new features on the platform, some I still can't access since rollout on May 21st. Support randomly wouldn't assist when logged multiple times, figured out solutions myself instead of helping fix their support tech issues. Reps are always leaving and being replaced (with little to no heads up), then just share slide decks. I feel like
$BIGC has better relationships with its customers, but fewer features/usability.
$SHOP is focused on the acquisition of customers, not truly supporting them. Speaking from the perspective of a 7-figure store. Maybe they only care about the 8+ figure stores.